|Technical Support Engineer
Technical Support Engineer
The MS-search agency performs headhunting missions of managers, senior executives and other key players for the benefit of Nordic companies set up in France and its border states, as well as for branches of French companies located in Nordic countries.
Our client TagMaster (33M€/120P) is an application driven technology company that designs and markets advanced sensor systems and solutions based on radio, radar, vision, and magnetic technology for demanding environments. Business areas include Traffic Solutions and Rail Solutions sold under the brands TagMaster, Sensys Networks and Citilog with innovative mobility solutions in order to increase efficiency, security, convenience and to decrease environmental impact within Smart Cities.
POSITION – Technical Support Engineer
Located in Grenoble, and as part of the Sales and Support Team, you will be responsible for first- and second-line technical customer support via email and phone. This in France for Infomobility and RFID products. You will work closely with the sales team and report directly to the Sales Director. For second line and third line of support you will work closely with the Grenoble technical team as well as sites in Sweden and UK. The support will involve HW, FW and SW for loop profilers, magnetic sensors, radars, and RFID readers. Travels to customers and travels along with the Sales team will occur from time to time. Other tasks include pre-sales technical support and after sales technical support as well as participating in the RMA process. Occasionally installation of equipment for customer trials and planning of installations and commissioning will be part of the job.
The team is part of an international group, working together with sites in France, Sweden, UK, and US. The keywords of this organization are competence, energy, and on-time deliveries. This combined with a friendly environment where the team helps each other to reach common goals.
The job requires the following areas of competence and qualifications:
- Ideally a university degree (BAC + 2), in Electrical Engineering Computer Science or similar.
- Having at least 3-5 years of experience of technical customer support.
- French language, written and spoken for local customer support.
- English language, written and spoken, is also required to participate in international meetings and cooperation.
- Driver’s license.
- Having electronics, networking and/or programming experience would be advantageous, but is not required.
Please send your CV to email@example.com under the reference: 2181D